General Questions
What is Vendora?
Vendora is a digital marketplace platform where anyone can buy and sell products. It's a safe and convenient platform designed to connect buyers and sellers across Ghana and beyond, similar to how Jumia and Shopify work — but built for local communities.
Is Vendora free to use?
Yes! Vendora is completely free for everyone to browse and buy products. For vendors, the basic features are free (up to 25 product listings), with optional paid subscriptions for enhanced features like priority listing, badges, AI Assistant, and analytics.
How do I create an account?
Tap the Profile icon in the bottom navigation bar, then select "Sign Up". Fill in your name, email address, phone number, and password. You'll receive a verification email — click the link inside to activate your account and start using Vendora!
Is Vendora safe to use?
Yes. Vendora takes safety seriously:
- Passwords are encrypted using Bcrypt hashing
- All database queries use prepared statements (SQL injection protection)
- HTTPS-only connections for all data transfer
- File uploads are sanitised and stored securely
- Vendor applications are reviewed before approval
Vendor Questions
How do I become a vendor?
Go to your Profile and tap "Become a Vendor". Fill out the application form with your business details. Our team will review your application within 12–24 hours and notify you of the decision via email.
How do I list products?
Once approved as a vendor, log in to your Vendor Dashboard. Tap "Add Product" and fill in the product details including photos, price, category, and description. Your listing will go live immediately!
What is the Boost feature?
Boost temporarily increases your products' visibility in search results. When you boost:
- All your products get a boost score increase
- Products appear higher in search results
- Products show a "Boosted" badge for social proof
- BASIC vendors can boost every 3 days
- STANDARD vendors can boost every 2 days
- PREMIUM vendors get auto-boost every 7 days
What are the product listing limits?
| Plan |
Product Limit |
Images/Product |
Boost Frequency |
| Free | 25 products | 2 images | Not available |
| Basic | 60 products | 8 images | Every 3 days |
| Standard | 150 products | 10 images | Every 2 days |
| Premium | Unlimited | Unlimited | Auto every 7 days |
Orders & Purchases
How do I purchase an item?
Browse products, add items to your cart, and proceed to checkout. You'll be connected with the vendor to arrange payment and pickup/delivery. We strongly recommend meeting in safe, well-lit, public locations for in-person handoffs.
How do I know if a vendor is verified?
Look for these badges on vendor stores and products:
- Verified Vendor — PREMIUM (highest trust)
- Verified Vendor — STANDARD vendors
- Featured Vendor — BASIC vendors
- Boosted — Recently boosted product
Verified and Featured vendors have passed our review process.
How do I contact a vendor?
- Use the in-app chat system (available to all logged-in users)
- Direct contact info (phone/email) — visible only for BASIC, STANDARD, and PREMIUM vendors
Free vendors can only be contacted via the in-app chat.
What if I have a problem with my order?
First, contact the vendor directly through in-app chat. If you cannot resolve the issue, contact our support team at
kingsleyanaab604@gmail.com and we will help mediate. Always inspect products before making payment.
AI Assistant
What is the AI Assistant?
The AI Assistant is Vendora's automated vendor reply system. It helps vendors answer customer questions using live product data, FAQs, business hours, and store policies — 24 hours a day, 7 days a week.
Who can access AI Assistant?
AI Assistant is available only on Standard and Premium plans. Free users see an upgrade prompt instead of the AI dashboard.
What languages are supported?
The assistant currently supports English, French, Twi, and Pidgin. Choose your preferred language from the AI dashboard and the assistant will respond in that style.
How do I configure the AI dashboard?
The dashboard is divided into clear sections:
- General controls for enabling AI and choosing reply mode
- Business profile for store details and contacts
- Store Products for live product awareness
- Business hours for each day of the week
- FAQs for common customer questions
- Knowledge base for uploaded documents and policies
- Analytics for conversation insights and performance
Account Issues
I forgot my password
Click "Forgot Password?" on the login screen. Enter your email address and we'll send you a secure password reset link. The link expires after 1 hour for security — check your spam folder if you don't see it.
How do I update my profile?
Go to your Profile and tap "Edit Profile". You can update your name, phone number, profile picture, and password. Your email address cannot be changed for security reasons.
How do I delete my account?
You can request account deletion directly from your Profile settings under "Delete Account". Once deleted, your profile, listings, and data are permanently removed. This action cannot be undone.
Plans & Subscriptions
How do I subscribe to a plan?
To subscribe:
- Go to your Vendor Dashboard and choose your preferred plan
- Send payment via Mobile Money to 050 190 1401 (Gariba Atina Kwaku)
- Use your email address as the payment reference
- Submit the payment reference on the subscription page
- Wait for admin approval — usually within 12 hours
Once approved, your features will activate immediately and you'll receive an email confirmation.
What happens when my subscription expires?
- You lose all premium badges and tags
- Your products return to normal search ranking
- Contact information becomes hidden from buyers
- Boost feature is disabled
- AI Assistant access is disabled until you renew
- Your products remain listed on the platform
- You can renew at any time
You will receive a notification before your subscription expires.
Can I switch between plans?
Yes! If you've paid for multiple plans, you can switch between them instantly from your Vendor Dashboard. When you switch:
- Your current plan is deactivated immediately
- The new plan is activated immediately
- All features of the new plan become available
- The expiry date is based on when you originally paid
What does the BASIC plan include?
The BASIC plan (GHS 25 for 3 months) includes:
- Featured Vendor Badge
- Priority Listing
- 60 Products Limit
- 8 Images per Product
- Contact Info Visible
- Boost Products Every 3 Days
- Sales Count Display
- Faster Product Approval
- Active Seller Indicator
- Popular Seller Tag
- Notification Priority
- Basic Analytics
- Priority Customer Support
What does the STANDARD plan include?
The STANDARD plan (GHS 55 for 6 months) includes:
- Verified Vendor Badge
- High Search Boost
- AI Vendor Assistant
- 150 Products Limit
- 10 Images per Product
- Store Banner Customization
- Advanced Analytics
- Boost Products Every 2 Days
- Priority Chat Visibility
- Contact Info Visible
- Sales Count Display
- Faster Product Approval
- Responds Fast Chat Badge
- Priority Customer Support
What does the PREMIUM plan include?
The PREMIUM plan (GHS 100 for 12 months) includes:
- Verified Vendor Badge
- Top Search Boost
- AI Vendor Assistant Full Access
- Unlimited Products
- Unlimited Images per Product
- Advanced Analytics Dashboard
- Store Customization
- Auto Reply System
- Recommended Seller Feature
- Top Sellers Page Inclusion
- Hot Deal and Trending Tags
- Smart Sales Insights
- Auto Boost Every 7 Days
- VIP Priority Support
- Early Access to New Features